Sales and Returns (RMA)


Unlike other E-commerce sites, all sales are NOT final.  You may return an order (the entire order, or specific products from an order) with 30 days from the invoice date for a full refund LESS your shipping costs with no questions asked.  There will be no additional handling charges, or return charges.  All products must be in their original packaging and be otherwise "complete" and undamaged.  Products returned without their originally packaging MAY be assessed a return charge if such lack of packaging deems the product un-sellable.  You MUST obtain an RMA number prior to shipping any product back to us.  We will not accept product back for refund (or credit) after 30 days, except if the product needs servicing as described below.
 

Defective Products (Within 1st 30 days)
Should you require a replacement, we will immediately ship you a replacement product PRIOR to receiving the defective product within a 30 day open return period.  Please use the following steps:

  1. Contact our RMA department, and providing the sales order number (or your complete name), and the product that you need to return.
  2. Upon receipt of the RMA PDF document, please enter a NEW on-line order on our website for the SAME PRODUCT.  Select USPS PRIORITY MAIL SHIPPING for this item in the order.
  3. Return the defective product to us via USPS Parcel Post Mail, including a printed copy of the RMA PDF document provided to you to:

    Ink My Jets
    7120 Upper 163RD St W
    Rosemount, MN 55068-1025
     
  4. Upon receipt of the defective item, we will refund the cost of your order incurred from step (2) above - including the USPS Priority Mail Shipping costs.  We will ALSO refund the USPS Parcel Post Mail shipping costs you incurred in step (3)!  We take all the risks out of buying on-line in the very small chance you need to return a defective product.

Incorrect  Product Received (Within 1st 30 days)
If after receiving your order from us, we have shipped you the INCORRECT ITEM(s) when compared to your on-line order, we will immediately ship you a replacement product PRIOR to receiving the defective product within a 30 day open return period.  Please use the following steps:

  1. Contact our RMA department, and providing the sales order number (or your complete name), and the product that you need to return.
  2. Return the INCORRECT product to us via USPS Parcel Post Mail, including a printed copy of the RMA PDF document provided to you to:

    Ink My Jets
    7120 Upper 163RD St W
    Rosemount, MN 55068-1025
     
  3. Upon receipt of the defective item, we will refund the USPS Parcel Post Mail shipping costs you incurred in step (2).
  4. Should the incorrect product NOT be received back within 14 days of the replacement product being sent out to you, we WILL charge your credit card the full amount of the product sent back out to you.

Defective or Incorrect Products (After 30 days)
Should you require a replacement, we will offer to immediately ship you a replacement product PRIOR to receiving the defective product.  Prior to shipping such replacement product, we will ask for your credit card number.  We will charge your credit card number for the replacement product.  We require that we RECEIVE the replacement product within 30 days of being supplied an RMA #.  Once we have RECEIVED the defective (or returned) product, we will credit your credit card account.  Please ship the product back to us USPS Ground.

All returns MUST obtain an RMA number prior to you shipping a product back to us.  Please contact us first to obtain an RMA.  A PDF RMA document will be emailed to you.
 

Shipping
USPS is our PREFERRED shipping method for all our shipping and we ship anywhere in the USA or Canada.  We can only ship to PO Box offices using USPS.  Otherwise, we must have a physical "ship-to" address.  In the US, we offer offer USPS Priority Mail at a flat rate of $5.55 for packages over 13oz and USPS First Class Mail at the flat rate of $2.95 for packages 13oz and under.  Shipments to Canada are based on the weight of the package. All of our packages, are shipped using "Proof of Delivery" as provided by USPS. 

Orders placed BEFORE 7am CST normally will ship the same day they are received.  Our USPS pickup time is shortly before 9:00am.  Orders normally placed AFTER 9:00am CST will be shipped out the next morning.  We strive to stock 100% of our listed products, and very rarely have to hold up an order due to a stock shortage.  You WILL be immediately notified if your order is subject to a back-ordered item.

 

Packages Returned Undeliverable
All packages returned to us undeliverable will NOT be reshipped until payment is received or approved for the extra shipping. The address supplied on the order is the responsibility of the the customer.

 

Payments by Credit Card and PayPal
Upon completion of your order on our website, and once confirmed, your credit card is charged.  Your product will be shipped on the same or next business day.  Should we find that we can not completely fulfill your order, we may elect to partially ship your order, and back-order any products that are not stocked.  You will be immediately notified of any products that can not be immediately shipped.  If your credit card is declined for any reason at the time of placing the order, we will not process the order.

We do not impose any surcharges to your credit card, or your PayPal account.  We use Authorize.Net (via Wells Fargo Bank) to process all our credit card transactions.  All credit card transaction require that you supply us a valid billing address - and that this address exactly match your credit card's billing address.  We impose strict fraud protection measures, and report all incidents of attempted credit card fraud directly to Authorize.Net.